Warranty
To learn about your SMART product's warranty or to check the details of your software key, enter the product’s serial number or key below. You can enter more than one number: just separate them with a comma or enter each number on its own line. You can enter up to 100 serial numbers.
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SMART Assure warranty
The SMART Assure warranty provides comprehensive coverage to give peace of mind.
SMART Assure warranty includes 24/7 access to a dedicated SMART customer support team for inquiries and remote troubleshooting. If required, advanced hardware replacement or on-site repair is available, with shipping at the expense of SMART. Along with on-site replacement or repair, you’ll have access to support provided by SMART-authorised technicians, which includes uninstallation of the faulty product and installation of the repaired or replacement product. If a return is required, we'll also package the faulty product for easy return to SMART – we'll even cover the return shipping cost.
See terms and conditions for details.
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SMART warranty
The SMART warranty includes 24/7 access to a dedicated SMART customer support team for inquiries and remote troubleshooting. If required, advanced hardware replacement or return for repair is available with shipping at the expense of SMART. If you need to return a defective product, SMART will cover the shipping cost
See terms and conditions for details. -
Purchase an upgrade or extended warranty
Extended warranties and/or upgrades to the SMART Assure warranty are available on selected products. The terms of an extended warranty are the same as the original warranty. To purchase an extended warranty, contact your reseller.
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Discontinued product support policy
See Discontinued products for a list of products that have been discontinued. Read our discontinued product support policy.
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Out of warranty support
Return for repair options are available for certain out-of-warranty products in some regions. Contact us to get started.
Warranty information for products released since September 2019
| SMART product | North America | Belgium, The Netherlands, Luxembourg | Austria, Germany, Switzerland | Australia & New Zealand | UK & Ireland | All other supported countries |
|---|---|---|---|---|---|---|
| SMART Board RX series interactive display |
3-year Optional 2- and 4-year extension available |
3-year Optional 2- and 4-year extension available |
5-year |
5-year Optional 2-year extension available |
5-year Optional 2-year extension available |
3-year Optional 2- and 4-year extension available |
| SMART Board GX series display |
3-year Optional upgrade to 3-year Optional 2- and 4-year extension available |
3-year Optional upgrade to 3-year Optional 2- and 4-year extension available |
Effective Jan 01, 2024*
*5-year (Displays purchased before 01 Jan 2024: 3-year warranty) |
Effective 01 August 2023*
*5-year *Optional upgrade to 5-year *Optional 2-year extension available (Displays purchased before 01 Aug 2023: 3-year warranty with optional upgrade to 3-year SMART Assure warranty and optional 2- and 4-year extension available) |
5-year (Displays purchased before 01 Sep 2022: 5-year warranty with optional upgrade to 5-year SMART Assure warranty) Optional 2-year extension available |
3-year Optional 2- and 4-year extension available |
| SMART Board GX Zero series interactive display |
3-year Optional upgrade to 3-year Optional 2- and 4-year extension available |
3-year Optional upgrade to 3-year Optional 2- and 4-year extension available |
5-year |
5-year Optional upgrade to 5-year Optional 2-year extension available |
5-year Optional 2-year extension available |
3-year Optional 2- and 4-year extension available |
| SMART Board MX (V2 and later) series display |
3-year Optional 2- and 4-year extension available |
3-year Optional 2- and 4-year extension available |
Effective Jan 01, 2024*
*5-year ((Displays purchased before Jan 01, 2024: 3-year SMART Assure warranty) |
Effective 01 August 2023*
*5-year *Optional 2-year extension available (Displays purchased before 01 Aug 2023: 3-year SMART Assure warranty with optional 2- and 4-year extension available) |
5-year Optional 2-year extension available |
3-year Optional 2- and 4-year extension available |
| SMART Board MX Pro (V2 and later) series display |
3-year Optional 2- and 4-year extension available |
3-year Optional 2- and 4-year extension available |
Effective Jan 01, 2024*
*5-year (Displays purchased before Jan 01, 2024: 3-year SMART Assure warranty) |
Effective 01 August 2023*
*5-year *Optional 2-year extension available (Displays purchased before 01 Aug 2023: 3-year SMART Assure warranty with optional 2- and 4-year extension available) |
5-year Optional 2-year extension available |
3-year Optional 2- and 4-year extension available |
| SMART Board 6000S series display |
3-year Optional 2- and 4-year extension available |
3-year Optional 2- and 4-year extension available |
Effective Jan 01, 2024* *5-year (Displays purchased before Jan 01, 2024: 3-year SMART Assure warranty) |
Effective 01 August 2023* *5-year *Optional 2-year extension available (Displays purchased before 01 Aug 2023: 3-year SMART Assure warranty with optional 2- and 4-year extension available) |
5-year Optional 2-year extension available |
3-year Optional 2- and 4-year extension available |
| SMART Board 6000S Pro series display |
3-year Optional 2- and 4-year extension available |
3-year Optional 2- and 4-year extension available |
Effective Jan 01, 2024*
*5-year (Displays purchased before Jan 01, 2024: 3-year SMART Assure warranty) |
Effective 01 August 2023*
*5-year *Optional 2-year extension available (Displays purchased before 01 Aug 2023: 3-year SMART Assure warranty with optional 2- and 4-year extension available) |
5-year Optional 2-year extension available |
3-year Optional 2- and 4-year extension available |
| SMART Board QX Pro series display |
3-year Optional 2- and 4-year extension available |
3-year Optional 2- and 4-year extension available |
Effective Jan 01, 2024* *5-year (Displays purchased before Jan 01, 2024: 3-year SMART Assure warranty) |
5-year Optional 2-year extension available |
5-year Optional 2-year extension available |
3-year Optional 2- and 4-year extension available |
| SMART Board 7000R series display |
3-year Optional 2- and 4-year extension available |
3-year Optional 2- and 4-year extension available |
3-year |
3-year Optional 2- and 4-year extension available |
5-year Optional 2-year extension available |
3-year Optional 2- and 4-year extension available |
| SMART Board 7000R Pro series display |
3-year Optional 2- and 4-year extension available |
3-year Optional 2- and 4-year extension available |
3-year |
3-year Optional 2- and 4-year extension available |
5-year Optional 2-year extension available |
3-year Optional 2- and 4-year extension available |
| SMART Board M700 series interactive whiteboard |
3-year Optional 2-year extension |
3-year Optional 2-year extension |
3-year |
3-year Optional 2-year extension available |
3-year Optional 2-year extension |
3-year Optional 2-year extension |
| SMART Ultra HD Camera (SWC-120UHD) |
3-year Optional 2-year extension available |
3-year Optional 2-year extension |
3-year |
3-year Optional 2-year extension available |
3-year Optional 2-year extension |
3-year Optional 2-year extension |
| SMART Document Camera (SDC-650) |
5-year, return for replacement
1-year, return for battery replacement |
5-year, return for replacement |
5-year, return for replacement |
5-year, return for replacement |
5-year, return for replacement |
5-year, return for replacement |
| SMART OPS PC module (PCM11 series) |
3-year Optional 1 or 2-year extension |
3-year Optional 1 or 2-year extension |
3-year |
3-year |
3-year Optional 1 or 2-year extension |
3-year Optional 1 or 2-year extension |
| SMART iQ appliance (AM60) and SMART Android appliance (AMG1) |
3-year Optional 1- and 2-year extension available |
3-year Optional 1- and 2-year extension available |
3-year |
3-year |
3-year Optional 1- and 2-year extension available |
3-year Optional 1- and 2-year extension available |
| SMART HD mobile stand for interactive displays (FS-SBID-200) |
5-year warranty |
5-year warranty |
5-year |
5-year |
5-year warranty |
5-year warranty |
| SMART Electric Height-Adjustable Floor Stand (series 400 and 500) |
5-year warranty |
5-year warranty |
5-year |
5-year |
5-year warranty |
5-year warranty |
| SMART wall stand electric (WSE-400/410) |
5-year warranty |
5-year warranty |
5-year |
5-year |
5-year warranty |
5-year warranty |
Warranty terms and conditions for products within these series may differ by model, size, or region. Contact your reseller or Support for more information about warranties available for your product.
Warranty information for products released from 2016 to September 2019
| SMART product | Warranty | Extended warranty and service plans |
|---|---|---|
| SMART Board 7000-V2 series interactive display | 3-year, advanced replacement 2-way shipping or return for repair. View the SMART warranty |
1- or 2-year |
| SMART Board 7000 series interactive display | 3-year, advanced replacement 2-way shipping or return for repair. View the SMART warranty |
1- or 2-year |
| SMART Board 6000 series interactive display (purchased after 1 February 2017) | 3-year, advanced replacement 2-way shipping or return for repair. View the SMART warranty |
1- or 2-year |
| SMART Board MX/MX100 series interactive display | 3-year, advanced replacement 2-way shipping or return for repair. View the SMART warranty |
1- or 2-year |
| SMART Board 2000 series display | 3-year, advanced replacement 2-way shipping or return for repair. View the SMART warranty |
1- or 2-year |
| SMART iQ appliance (AM30, AM40, AM50) | 3-year, advanced replacement 2-way shipping or return for repair. View the SMART warranty |
1- or 2-year |
| SMART OPS PC module (PCM8 series) | 3-year, advanced replacement 2-way shipping View the SMART warranty |
1- or 2-year |
| SMART Document Camera (SDC-550) |
5-year, return for replacement |
Not available |
| SMART Podium 600 Series | 3-year, advanced replacement 2-way shipping View the SMART warranty |
Not available |
| SMART Coding Kits by SAM Labs | 180 days Contact SAM Labs for more information |
Not available |
Warranty information for products released in 2016 and earlier
| Enterprise products |
Warranty | Extended warranty and service plans |
|---|---|---|
|
SMART kapp iQ (SMART kapp 55/65/75) |
2-year View the SMART warranty |
Service plans available; see terms and conditions for details. |
|
SMART kapp iQ Pro (SMART kapp 55/65/75) |
3-year View the SMART warranty |
Service plans available; see terms and conditions for details. |
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SBID8084i-G4 and SBID8000i-G5 series interactive flat panels with SMART Meeting Pro |
3-year View the SMART warranty |
Service plans available; see terms and conditions for details. |
| SRS-Skype (Lync) configuration |
2-year View the SMART warranty |
Service plans available; see terms and conditions for details. |
| SBID8070i-G4 interactive flat panels |
2-year Refer to the original warranty document included with the product. |
Not available |
| Education products |
Warranty | Extended warranty and service plans |
|---|---|---|
|
SMART 6000 series interactive flat panels purchased before 1 February 2017, and SMART Board 4000 series/E70 interactive flat panels |
2-year, advanced replacement 2-way shipping View the SMART warranty |
1- or 3-year |
| SBM600 series interactive whiteboards | 2-year, advanced replacement 2-way shipping View the SMART warranty |
1- or 3-year |
| SB600/SBD600 series interactive whiteboards |
2-year, advanced replacement 2-way shipping. Refer to the original warranty document included with the product. |
Not available |
| SBX800 series interactive whiteboards | 2-year, advanced replacement 2-way shipping. View the SMART warranty |
3-year |
| SB480 series interactive whiteboard | 2-year, advanced replacement 2-way shipping. View the SMART warranty |
3-year |
| SMART U100 and U100w projectors | 3-year Lamp coverage: 1-year or 1,000 hours of lamp usage, whichever comes first. View the SMART warranty |
1- or 2-year |
| SMART V30 projector | 3-year Lamp coverage: 3-year or 3,000 hours of lamp usage, whichever comes first. Replacement projector lamp: 1-year or 1,000 hours of lamp usage, whichever comes first. View the SMART warranty |
2-year |
| SMART UX80 and UX60 projectors | 3-year Lamp coverage: 1-year or 1,000 hours of lamp usage, whichever comes first. Refer to the original warranty document included with the product. |
2-year |
| SRL60wi/SRL60wi2 and SRL40wi interactive projectors |
3-year, covers projector and pen. Lamp coverage: 1-year or 1,000 hours of lamp usage, whichever comes first. Refer to the original warranty document included with the product. |
2-year |
| SMART UF75 and UF75w projectors | 3-year Lamp coverage: 1-year or 1,000 hours of lamp usage, whichever comes first. Refer to the original warranty document included with the product. |
2-year |
| SMART UF70 and UF70w projectors | 3-year Lamp coverage: 1-year or 1,000 hours of lamp usage, whichever comes first. Refer to the original warranty document included with the product. |
2-year |
| SMART UF65 and UF65w projectors | 3-year Lamp coverage: 1-year or 1,000 hours of lamp usage, whichever comes first. Refer to the original warranty document included with the product. |
2-year |
| SMART V25 projector | 2-year Lamp coverage: 2-year or 2,000 hours of lamp usage, whichever comes first. Replacement projector lamp: 1-year or 1,000 hours of lamp usage, whichever comes first. Refer to the original warranty document included with the product. |
2-year |
| SMART Document Cameras (SDC-450, SDC-330, SDC-280) |
5-year, return for replacement 1-year, return for battery replacement View the SMART warranty |
Not available |
| SMART Podium 500 series | 2-year Refer to the original warranty document included with the product. |
3-year |
| SMART Table interactive learning centre (ST442i) |
2-year, 2-way shipping View the SMART warranty |
Not available |
| SMART Response LE, PE and XE interactive response systems |
2-year Refer to the original warranty document included with the product. |
3-year |
| Accessories | Warranty | Extended warranty |
|---|---|---|
| SMART kapp iQ appliance (UGK-KAPPIQ-AM30-EDU) |
3-year Refer to the original warranty document included with the product. |
1- or 2-year |
| SMART kapp iQ appliance (UGK-KAPPIQ-AM30-ENT) |
3-year Refer to the original warranty document included with the product. |
1-year |
| SBID-G4-XTM | 2-year Refer to the original warranty document included with the product. |
Not available |
| MIC-500 microphone for SMART Room System | 2-year Refer to the original warranty document included with the product. |
Not available |
| SMART Mobile Floor Stand (FS-SB) | 1-year Refer to the original warranty document included with the product. |
Not available |
| Laptop shelf for FS-UX system | 1-year View the SMART warranty |
Not available |
| Wall stand kit for integrated flat panels (WSK-Single/WSK-Dual) |
1-year Refer to the original warranty document included with the product. |
Not available |
| SMART mobile, height-adjustable floor stand (FS-UX) |
2-year View the SMART warranty |
Not available |
| SMART Height-Adjustable Wall Mount (HAWM UX/UF) |
2-year | Not available |
| SBA-L and SBA-V projection audio system for whiteboard systems |
1-year View the SMART warranty |
4-year |
| SBA USB audio system | 1-year View the SMART warranty |
4-year |
| Wireless Bluetooth connection (WC8) | 1-year View the SMART warranty |
Not available |
| SBX800 CAT5-XT CAT5 to USB extender | 1-year View the SMART warranty |
Not available |
| CAT5-XT-1100 CAT5 to USB extender | 1-year View the SMART warranty |
Not available |
| USB XT USB active extension | 1-year View the SMART warranty |
Not available |
| SMART Slate (WS200) |
2-year Refer to the original warranty document included with the product. |
3-year |
| SMART kapp boards |
Warranty | Extended warranty and service plans |
|---|---|---|
|
SMART kapp42/ SMART kapp84 |
1-year (North America, UK, Rest of World) View the SMART warranty 2-year (EMEA) View the SMART warranty |
1- or 2-year |