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You’re unable to install the drivers for your USB to Serial cable

SMART software

SMART Product Drivers 10.8 and SMART USB to Serial Cable

Operating systems

64-bit Windows 7 and Windows Vista operating systems

Issue

When connecting a USB to Serial cable to your computer, the driver doesn’t install and a dialog box appears stating “Device driver software was not successfully installed. No driver found.”

Cause

The device for some USB to Serial cables isn’t installed by default on 64-bit operating systems. These cables use unsigned device drivers and must be installed manually.

Solution

To manually install the USB to Serial drivers on Windows 7 64-bit operating systems

  1. Open Windows Control Panel.

  2. Select System > Hardware > Device Manager.

    The Device Manager window appears.

    Note 

    You must be logged on as an administrator or have administrative privileges to access the Device Manager.

  3. Right-click USB-Serial Controller in the Other devices tab, and then select Install from the drop down menu.

    A dialog box appears.

  4. Select Browse my computer for driver software.

  5. You will be asked to install the driver.
  6. Select Install.

    When updating the driver software is complete a dialog box appears saying, “Windows has successfully updated your driver software: SMART Board cable.”

  7. If the previous message doesn’t appear, run the following commands after replacing [Installation folder] with the actual installation path of the SMART education software. "Installation folder" refers to the path to where your SMART files are located, [drive letter] :\ [location] \ [SMART product]. See the following commands.

    [Installation folder] \EducationSoftware\Drivers\x64\Driverinstaller64.exe-i

    [Installation folder] \EducationSoftware\Drivers\x64

    [Installation folder] \EducationSoftware\Drivers\x64\STI2303X64.exe-i

    [Installation folder] \EducationSoftware\Drivers\x64

    When you connect the USB to Serial cable to a computer with a 64-bit operating system, the Found New Hardware dialog box appears.

To manually install the USB to Serial drivers on Windows Vista 64-bit operating systems

  1. Select the Locate and install driver software option.

  2. If the driver isn’t found automatically, select Don't have a disc. Show more options.

  3. Select Browse my computer for drive software.

  4. Browse to the [installation folder] \EducationSoftware\Drivers\x64, located in C:\Programs Files(x86)\SMARTTechnologies\EducationSoftware\Drivers\x64.

  5. Select the x64 folder and click OK. A dialog box appears and displays the selected path.

  6. Browse to the driver software included in the subfolders.

  7. Select Next.

    A confirmation dialog box appears.

  8. Select Install.

    A progress dialog box appears when the installation is complete. This progress dialog box will close and display a message informing you the software has been installed.

  9. Click Close.

    SMART Board Cable appears in the Device Manager.

  10. If the driver doesn’t install, run the following commands after replacing [Installation folder] with the actual installation path of the SMART education software. “Installation folder” refers to the path to where your SMART files are located, [drive letter] :\ [location] \ [SMART product]. See the following commands.

    [Installation folder] \EducationSoftware\Drivers\x64\Driverinstaller64.exe-i

    [Installation folder] \EducationSoftware\Drivers\x64

    [Installation folder] \EducationSoftware\Drivers\x64\STI2303X64.exe-i

    [Installation folder] \EducationSoftware\Drivers\x64

 

First published

September 2, 2011

 

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SMART Technologies is a leading provider of technology solutions that enable inspired collaboration in schools and workplaces around the world by turning group work into a highly interactive, engaging and productive experience. SMART delivers an integrated solution of hardware, software and services designed for superior performance and ease of use, and remains a world leader in interactive displays.
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