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Support center

SMART Ink

SMART Ink 1 for Windows

This page provides links to user’s guides, how-to and troubleshooting articles, our extensive knowledge base and other resources for your SMART product.

Question and Answer Documents

How-to articles (1) Show

About SMART Table application files (170486)

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Troubleshooting articles (16) Show

SMART Ink doesn’t appear or behaves unexpectedly in Microsoft Word (170236)

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Your PowerPoint presentation replays the first animation or transition when you draw with SMART Ink (170352)

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SMART Ink Notes appear instead of SMART Ink (170480)

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You’re unable to insert SMART Ink in Internet Explorer 10 (170481)

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You’re unable to change the color of the yellow highlighter tool during a PowerPoint presentation (170369)

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You’re unable to clear ink from slides in a PowerPoint presentation (170370)

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You’re unable to install SMART education software when you include all language pack options (170081)

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You’re unable to select and edit digital ink on a remote desktop (170289)

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Your software application stops responding when you use SMART Ink on a SMART Board 6052i interactive flat-panel (170232)

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The SMART Ink plugin for Microsoft Office behaves unexpectedly (170238)

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An mscoree.dll error message appears when you try to start your SMART software (170239)

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You’re prompted to choose a program when you open a PDF file after you remove or reinstall SMART Ink (170222)

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When you insert text in PowerPoint, PowerPoint closes unexpectedly (170226)

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You’re unable to run SMART programs after removing SMART Common Files (170228)

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You’re unable to select the SMART Ink toolbar when you use Windows Media Player (170240)

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Your QuickTime video freezes or appears blank (170241)

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Product Documents

Product guides and quick references (6) Show

SMART education software operating system compatibility matrix (170214)

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SMART Ink 1.5 for Windows user's guide (170463)

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SMART Ink 1.5 release notes (170511)

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SMART Ink user's guide for Windows (170191)

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SMART Ink 1 release notes (170200)

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Available languages

SMART Ink frequently asked questions (170299)

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Available languages

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Software product key

Need to activate software or retrieve lost product keys?

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Training and professional development

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SMART Technologies is a leading provider of technology solutions that enable inspired collaboration in schools and workplaces around the world by turning group work into a highly interactive, engaging and productive experience. SMART delivers an integrated solution of hardware, software and services designed for superior performance and ease of use, and remains a world leader in interactive displays.
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