General questions
What is SMART Certification Training?
SMART Certification Training is designed to meet the needs of resellers or third-party trainers that provide in-depth training to customers on how to use SMART Board™ interactive whiteboards and SMART Notebook software. Participants will be certified to present a 90-minute, half-day and full-day SMART training session.
How is SMART Training Certification different from a SMART
Train-the-Trainer session?
Our existing Train-the-Trainer program instructs your on-staff trainers on how to help others within
your organization master the SMART Board™ interactive whiteboard. SMART Training Certification
takes the Train-the-Trainer program to a higher level, with in-depth content analysis and role-playing
practice based on the workshop materials. Once certified, a SMART Certified Trainer will be able to
train others both inside and outside your organization.
How do I become a SMART Certified Trainer and where do I go?
You can attend one of our upcoming SMART Certification Training events offered in various cities across North America, or we can come to your location.
How much does a SMART Certification Training event cost?
For pricing, e-mail training@smarttech.com
or please call (toll free) 1.888.42.SMART (1.888.427.6278).
Is there special pricing for education?
No. Education customers wanting to certify three or more people can arrange for a SMART employed trainer to deliver the SMART Certification Training session at their location. The price of the SMART Certification Training package is designed to keep these costs down.
What does the price include?
The price includes the following:
Are there pre-certification assignments that I need to complete before the session?
Yes. Participants will need to complete a pre-certification self-study package, including readings, research, competency checks and assignments. Click here to complete the pre-certification assignment.
I already attended an event or on-site session. Does this count
toward SMART Training Certification?
A major release of Notebook software, version 10, will be available in spring 2008, and we have also
made significant changes to our course structure to better meet our customers’ needs. Therefore, all
interested candidates must participate in the full three-day certification session.
How long is each session?
A typical day will go from 9:00 a.m. to 4:00 p.m., with a one-hour break for lunch and several breaks in the morning and in the afternoon.
How many participants will there be?
Each session is designed to accommodate approximately five participants for SMART Certification Training. SMART reserves the right to reschedule an event if fewer than five people register per session.
Who should be attending?
SMART Certification Training is for anyone who wants to present a 90-minute, half-day or full-day SMART Master's session on how to use SMART Board interactive whiteboards with version 9.5 of SMART Notebook software.
What if I train on a Macintosh computer?
SMART Training Certification is available for Macintosh computer users. You may attend a scheduled
event or speak to our training coordinators at 1.888.42.SMART to arrange for on-site SMART Training
Certification delivered on the Macintosh operating system.
Can I get certified
on SynchronEyes® software or SMART Ideas® software?
SMART currently only offers SMART Certification Training for SMART Board interactive whiteboards and SMART Notebook software.
Does SMART refer customers to SMART Certified Trainers?
Yes. SMART will refer people to its website, which lists all SMART Certified Trainers.
Post-certification
questions
Am I allowed to give certificates to people that I train?
Yes. You can create your own certificates stating that participants attended a SMART training
session. If you choose to purchase production-quality SMART Board interactive whiteboard learner
workbooks, you will also receive our completion certificates.
How long does SMART Training Certification last?
Your SMART Training Certification will be valid for the current major release of Notebook™ software.
At SMART’s discretion, you will be expected to attend online recertification for any minor releases
(e.g., version 10.1). A face-to-face recertification will be required for major releases of the software.
Are there any ongoing requirements after I successfully complete SMART Certification Training?
You will need to send us a monthly count of the number of sessions and participants that you trained, maintain an 85 percent satisfaction rate on your sessions (average of 3.4 on our 4-point scale), and pass an audit of any session a SMART Certification Trainer attends. SMART will also provide additional support to SMART Certified Master's Trainers should they fall below the quality standard.
As part of the quality assurance process, SMART Certified Master's Trainers will be periodically asked to submit the participant feedback forms from their sessions, with a feedback summary sheet.
Where will I get
my materials and certificates?
You can print materials and certificates for your sessions from your resources CD-ROM or purchase production-quality SMART Board Interactive Whiteboard Learner Workbooks from SMART. Updated materials will be provided on an ongoing basis, and more details will be given after you have successfully completed the post-certification requirements.
Registration
and payment questions
How can I order an on-site session or register for a SMART Certification Training event?
To order
an on-site session,
please call (toll
free) 1.888.42.SMART (1.888.427.6278) and ask to speak to the on-site training
coordinator.
To register for an event, you can use one of the following options:
- E-mail the event order form to training@smarttech.com
with payment information (i.e., credit card information or purchase order
(PO) number and any invoicing instructions).
- Fax the POs with a cover sheet
to the attention of training services at 1.403.228.2500.
An order form must accompany the PO so we have the participant information.
Customers may call or e-mail training services to confirm the fax was received
if they have not received a confirmation by e-mail within a few days of submitting
the order form.
- PO can be addressed to
SMART
Technologies Corporation
Attn:
Training Services
1655 Fort Meyer Drive, Suite 1120
Arlington VA 22209
USA |
NOTE: You must fax your order form to 1.403.806.2500
Please allow adequate time
(three to four weeks) for the order to reach us and be processed, as we need
to have time to send out the pre-certification materials.
Event-specific questions
Is lunch provided?
Light refreshments will be available throughout the day, but no lunch is provided.
What time do I need
to be there to sign in?
Please arrive by 8:45 a.m. to check in because the session begins promptly at
9:00 a.m. In fairness to all attendees, anyone arriving after 9:30 a.m. will
not be admitted to the session.
What is the cancellation
policy?
To cancel, please contact SMART Technologies Inc. at least 10 business days prior to the scheduled event, and you will receive a 100 percent refund. If you cancel fewer than 10 business days prior to the event, you will forfeit the session fee; however, you may apply this fee to another SMART Certification Training event held within one year of the original cancelled session, provided that you register on or before the new event's registration deadline.*
*In making this option available, SMART Technologies Inc. neither represents the occurrence of subsequent SMART Certification Training events within the year, nor asserts that any ensuing SMART Master's events will be held in your region.
What if I just don’t
show up?
No refund is available to participants who do not show up for their registered
session and do not notify SMART in advance.
How do I make changes
once I have registered?
To make changes to your registration, e-mail training@smarttech.com
or call 1.888.42.SMART, (1.888.427.6278), and ask to speak to a training coordinator.
