Training Certification - frequently asked questions
Do you have questions about becoming a SMART Certified Trainer? Take a look at the frequently asked questions below to learn more about the certification process.
What is SMART Training Certification?
SMART Training Certification is designed for resellers or third-party trainers who provide in-depth training to customers on using SMART Board interactive whiteboards and SMART Notebook collaborative learning software. Participants will be certified to present 90-minute, half-day and full-day SMART training sessions.
Where can I attend a training event?
SMART Training Certification events are offered in various cities across North America. Click here, for details on our events with the latest scheduled. Or, you can book an on-site training session and we can come to you. For details, e-mail firstname.lastname@example.org or telephone (freephone) +1 866 518 6791 or +1 403 228 5940.
Is there special pricing for educators?
No. Education customers wanting to certify three or more people can arrange for a SMART-employed trainer to deliver the SMART Training Certification session at their location. The price of the SMART Certification Training package is designed to be as cost-effective as possible.
What does the price include?
The price includes the following:
- Pre-certification self-study materials
- SMART Session Training Facilitator Guide and resources CD-ROM
- Certificate, letter of completion, logos and listing on the SMART website [link to Certified Trainers page]
- Expenses incurred by the SMART-employed trainer
How long is each session?
A typical day lasts from 9am to 4pm, with a one-hour break for lunch and several breaks in the morning and in the afternoon.
How many participants will be involved?
Each SMART Training Certification session is designed to accommodate approximately 15 participants. SMART reserves the right to reschedule an event if fewer than 15 people register per session.
Who should attend?
SMART Training Certification is for anyone who wants to present up to a full-day session on how to use SMART Board interactive whiteboards with SMART Notebook software.
What if I use a Macintosh computer?
SMART Training Certification is available for Macintosh computer users. Unless otherwise indicated, all events are delivered using the Microsoft Windows® operating system. You may attend a scheduled Macintosh based event or request Macintosh learning materials. Otherwise, you may speak to our training coordinators on +1 866 518 6791 or +1 403 228 5940 to arrange for on-site SMART Training Certification delivered on the Macintosh operating system. For more details, please email email@example.com.
Does SMART refer customers to SMART Certified Trainers?
Yes. SMART will refer customers to its website, which lists all SMART Certified Trainers.
Am I allowed to give certificates to people that I train?
Yes. You can create your own certificates stating that participants attended a SMART training session. If you choose to purchase production-quality SMART Board interactive whiteboard learner workbooks, you will also receive our completion certificates.
What is the time frame for taking the test on SMART's Learning Centre?
Candidates are given four months from the time you finish the Pre-Certification Activity to complete the test on the SMART Learning Centre.
What happens if I complete the test on SMART's Learning Centre but don’t achieve the pass grade of 75%?
- If you’re not successful the first time you take the test, you’ll be able to retake the test twice more.
- If you’re still not successful after three attempts, you’re welcome to join an upcoming SMART Training Certification event free of charge for all three days.
What kinds of questions are included in the test on SMART's Learning Center?
The test is comprised of a variety of questions based on methodology and content, including situational and concrete question types in a variety of formats (i.e. multiple choice, multiple answers, ordering, Yes/No, etc.).
How will I get feedback to improve my skills when I take SMART's Training Certification?
- The certification portion of the training includes time to practice your own delivery of the training, with specific feedback on how you can improve your skills
- The training specialist will use a rubric which outlines key performance parameters
- You’ll receive a feedback sheet indicating which parts of your presentation were effective and which need some work so you can better serve your audience
Am I allowed to attempt the test prior to attending SMART Training Certification?
No. All candidates must attend the entire SMART Training Certification prior to taking the test. A SMART Certified Trainer agreement will not be provided to those candidates who have not attended the live training.
Are there any maintenance requirements that I must meet after I’m certified?
Once you’re certified, you may be required to take an annual test through SMART’s Learning Centre to maintain your certification. You may also be expected to attend online recertification for any minor software releases. If there are major software releases, we may ask you to attend an instructor-led recertification session.
Your other responsibilities will be covered in the SMART Certified Trainer agreement, which you’ll sign before being granted access to the resources you’ll need to effectively deliver training.
How does a SMART Certified Trainer obtain information and feedback to continue improving their skills and ensure they exceed the needs of their audience?
We highly recommend that you collect feedback from all of your training sessions. This feedback can help you develop your skills and provide a better understanding of your audience's needs. A feedback form is included in the Learner Workbook.
Where will I get my materials and certificates?
You can print materials and certificates for your sessions from the trainer resource website or purchase production-quality Learner Workbooks from SMART. Once you’ve successfully completed the post-certification requirements, we’ll regularly provide you with updated materials.
Who should I contact if I have other questions?
Please contact firstname.lastname@example.org
or telephone SMART's Training Services freephone on +1 866 518 6791 +1 403 228 5940 518 6791 or +1 403 228 5940 and ask for Training Services or the Certification Coordinator.
Registration and PaymentShow
How can I order an on-site session or register for a SMART Training Certification event?
Register for one of the SMART Notebook software certification events online, through our SMART Learning Centre. Please note that this event accepts credit card payment only.
To arrange an on-site session, email email@example.com or phone us at 1.866.518.6791 +1.403.228.5940 518 6791 or +1 403 228 5940 .You can also order on-site training via the reseller who sold you your SMART product.
Is lunch provided?
Light refreshments will be available throughout the day, but no lunch is provided.
What time do I need to sign in?
The session starts at 9am, so we ask that you arrive by 8.45am to check in. The session begins promptly at 9am In fairness to all attendees, anyone arriving after 9.30am will not be admitted to the session.
What if I don't turn up?
No refund is available to participants who do not show up for their registered session and do not notify SMART in advance.
How do I make changes once I have registered?
To make changes to your registration, email firstname.lastname@example.org
or telephone +1 866 518 6791 or +1 403 228 5940 and ask to speak to a training coordinator.