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Nothing Happens After You Complete the Download Page Form

Issue

Nothing happens after you complete the form on the SMART software download page, and click Download. Instead, a message appears saying that the Download “will start immediately”.

Cause

One or more programs on your computer have pop-up blockers.

Solution

Determine what program is blocking the pop-ups and disable the blocker until the download is complete. Pop-up blockers are commonly found in Internet browsers, browser toolbars and firewalls.

Internet Browsers

Internet Explorer Internet Browser

Windows XP Service Pack 2 (SP2) automatically enables a pop-up blocker. To disable this feature, select Tools > Turn Off Pop-up Blocker. If this option doesn’t appear in the Tools menu, you have an older version of Internet Explorer and the problem lies in another feature.

Opera Web Browser

Read about Opera’s pop-up blocker at www.opera.com.

Mozilla Web Browser

To disable the pop-up blocker, navigate to the SMART webpage and select Tools > Popup Manager > Allow popups from this site.

Firefox Web Browser

Select Tools > Options > Content, and then clear the Block pop-up windows check box. Alternatively, add SMART’s website to the list of allowed sites to allow pop-ups from SMART whilst continuing to block other pop-ups. To add SMART’s website to the list of allowed sites, click the Exceptions button beside the Block pop-up windows check box, and then type www.smarttech.com.

Toolbars

Google Toolbar

The Google Toolbar features a pop‑up blocker. Press the CTRL key as you navigate pages to enable pop‑ups to appear on a one-time basis. Alternately, you can add SMART’s website to the Google list of allowed sites to allow pop-ups from SMART while continuing to block other pop-ups. To do this, go to www.smarttech.com and click the Pop-up Blocker button to add this site to the list of allowed sites.

Yahoo! Companion Toolbar

The Yahoo! Companion Toolbar features a pop-up blocker. Press the CTRL key as you navigate pages to enable pop-ups to appear on a one-time basis. Alternatively, you can add SMART’s website to the Yahoo! list of allowed sites to allow pop-ups from SMART whilst continuing to block other pop-ups. Add this website to your allowed list by clicking the Pop-Up Blocker menu and selecting Always Allow Pop-Ups From. Select www.smarttech.com from the Sources of Recently Blocked Pop-Ups list, and then click Allow.

Firewalls

Many firewalls include pop-up blockers. Check that your firewall’s pop-up blocker is disabled when you’re downloading SMART software. Remember to restore it when you’re finished.

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