dcsimg
_

Support center

500 series

SMART Board 500 series interactive whiteboard

This page provides links to user’s guides, how-to and troubleshooting articles, our extensive knowledge base and other resources for your SMART product.

This version has been discontinued and is no longer for sale. Although we don't offer customer support for discontinued products, you can still access product documents on this page. For a complete list of discontinued products and for details about our policy, visit the discontinued products and customer support program page.

Question and Answer Documents

How-to articles (20) Show

SMART Board Interactive Whiteboard FAQs for Windows Operating Systems (001245)

Open document [HTML]
Open document

Connecting the SMART Board 500 Series Interactive Whiteboard Without a Serial Connector (077593)

Open document [HTML]
Open document

How to Configure the On-Screen Display Controller (077594)

Open document [HTML]
Open document

Keeping the Writing Surface Clean on Your Front Projection SMART Board Interactive Whiteboard (077938)

Open document [HTML]
Open document

Ordering Replacement Parts for SMART Products (098213)

Open document [HTML]
Open document

Configuring a Room Control System for Use with Your Unifi 45 Projector (118925)

Open document [HTML]
Open document

Adjusting Your Unifi 45 Projector's Image Alignment (126964)

Open document [HTML]
Open document

Connecting SMART’s USB Audio System Speakers Directly to Your Unifi 45 Projector (128093)

Open document [HTML]
Open document

Replacing Your Unifi 45 Projector Lamp (129338)

Open document [HTML]
Open document

Adjusting the Image with the UF55/UF55w Projector (133105)

Open document [HTML]
Open document

Mounting SMART Board Interactive Whiteboard Systems and UF55 Projectors on a Back Board (135075)

Open document [HTML]
Open document

Getting the Best Image Quality on Your SMART Board Interactive Whiteboard (127199)

Open document [HTML]
Open document

SMART Board Interactive Whiteboard FAQs for Mac 8.5 to 9.x Operating Systems (001246)

Open document [HTML]
Open document

SMART Board FAQs for Mac OS X Operating Systems (001248)

Open document [HTML]
Open document

Determining the Power-On Default Serial Communication Settings for a SMART Board 500 Series Interactive Whiteboard (077508)

Open document [HTML]
Open document

Connecting Your Interactive Whiteboard to an Older Computer That Doesn't Have a USB Port (077592)

Open document [HTML]
Open document

Changing Registry Permissions in Windows 2000 and XP Operating Systems (077604)

Open document [HTML]
Open document

Conferencing with Your SMART Interactive Product Using NetMeeting Software (077606)

Open document [HTML]
Open document

Your Eraser Cup Is Lost or Broken on Your SMART Board 500 Series Interactive Whiteboard (097392)

Open document [HTML]
Open document

Wirelessly Connecting Your SMART Board 500 Series Interactive Whiteboard to Your Computer (098487)

Open document [HTML]
Open document
Troubleshooting articles (31) Show

Top technical tips for SMART Board interactive whiteboards (170161)

Open document [HTML]
Open document

Top Technical Tips (129043)

Open document [HTML]
Open document

Yellow Paper Image Appears on the SMART Board Interactive Screen (077614)

Open document [HTML]
Open document

The pointer sticks in one place on the SMART Board interactive whiteboard (077799)

Open document [HTML]
Open document

SMART Products Suitable for People with Disabilities (077823)

Open document [HTML]
Open document

Don't Use Mr. Clean Magic Eraser or Magic Wipe on Your SMART Board Interactive Whiteboard (092814)

Open document [HTML]
Open document

Indicator LED Lights Are Flashing on Your Unifi 45 Projector (128329)

Open document [HTML]
Open document

A Pen Pointer Appears Instead of the Mouse Pointer (131882)

Open document [HTML]
Open document

You’re unable to install the drivers for your USB to Serial cable (170018)

Open document [HTML]
Open document

The Touch Pad on Dell Inspiron Laptops Doesn’t Work with SMART Products (131276)

Available languages [PDF]
Available languages

SMART Meeting Pro Doesn’t Work Properly when Multiple Users Interact Simultaneously on Multiple Boards (127818)

Open document [HTML]
Open document

Your Laptop Enters Sleep Mode When Your SMART Board Interactive Whiteboard Shuts Down (137679)

Open document [HTML]
Open document

Designating the Correct Display for Multiple Displays with Windows 7 (142575)

Open document [HTML]
Open document

Interactive Screen Goes Blank after a Period of Inactivity (077708)

Open document [HTML]
Open document

The Projected Image Flickers on the SMART Board Interactive Whiteboard (077913)

Open document [HTML]
Open document

The Projected Image is the Wrong Size on the SMART Board Interactive Whiteboard (077914)

Open document [HTML]
Open document

PowerPoint Video Clips Don’t Display Correctly on the Interactive Whiteboard (077922)

Open document [HTML]
Open document

SMART Board Software 9.0 Stops Responding in Non-Projected Mode (077995)

Open document [HTML]
Open document

Ink Preferences Pane Missing in Mac OS X Operating Systems (078176)

Open document [HTML]
Open document

Using Electrically Sensitive Medical Devices with SMART Interactive Products (079177)

Open document [HTML]
Open document

Mold Does Not Grow and Cannot Grow on Front-projection SMART Board Interactive Whiteboards (096313)

Open document [HTML]
Open document

Concern About Phthalates in SMART Board Interactive Whiteboards (096361)

Open document [HTML]
Open document

Broken or Damaged Serial Connector on Your SMART Board 500 Series Interactive Whiteboard (098410)

Open document [HTML]
Open document

Your SMART Board 500 Series Interactive Whiteboard Lost its Orientation (098488)

Open document [HTML]
Open document

You're Unable to Use the SMART Notebook Software Pen Tool in Parallels Desktop (114378)

Open document [HTML]
Open document

Your Projected Touch Point is Offset from Your Point of Contact After You Perform an Orientation Procedure (118133)

Open document [HTML]
Open document

The Points Per Second Slider In SMART Board Diagnostics Doesn’t Work (119962)

Open document [HTML]
Open document

Warning to Customers Extending a SMART USB Cable Technical Bulletin 08-2005 (000627)

Available languages [PDF]
Available languages

SMART Board 500 Series Interactive Whiteboard Ready Light Is Green but Unit is Not Functioning (118025)

Available languages [PDF]
Available languages

SMART Board 500 Series Interactive Whiteboard Ready Light Is Not On (118026)

Available languages [PDF]
Available languages

SMART Board 500 Series Interactive Whiteboard Ready Light Is Flashing Red and Green (118027)

Available languages [PDF]
Available languages

Product Documents

Product guides and quick references (13) Show

Using Extended Serial/Power Cables with Your SMART Board 500 Series Interactive Whiteboard (000186)

Available languages [PDF]
Available languages

The SMART WC2 Wireless Serial Adapter Technical Bulletin 08-2003 (000220)

Available languages [PDF]
Available languages

Using the SMART USB adapter cable (Technical Bulletin - August 2003) (000221)

Available languages [PDF]
Available languages

Connecting a SMART Board Interactive Whiteboard to a Sympodium IM-150 Module (Issue 4 – May 02, 2003) (000224)

Available languages [PDF]
Available languages

Setting the SC7 Serial Controller to 8N1 Mode (Issue 5 – November 20, 2002) (000228)

Available languages [PDF]
Available languages

Connecting Multiple Interactive Whiteboards to One Computer 02-2005 (000315)

Available languages [PDF]
Available languages

Using Multiple Boards to Display Identical Computer Desktops Technical Bulletin 02-2001 (001238)

Available languages [PDF]
Available languages

Using Multiple Boards to Display Windows from One Computer Desktop Technical Bulletin 02-2001 (001239)

Available languages [PDF]
Available languages

Whitepaper:The Truth About Interactive Whiteboard Resolution: Why bigger isn't always better (075065)

Available languages [PDF]
Available languages

Textless Installation Instructions for the New Eraser and Retainer (000660)

Available languages [PDF]
Available languages

SMART Board 500 Series Setup Instructions (001247)

Available languages [PDF]
Available languages

SMART Board 500 Series Interactive Whiteboard Setup with USB Cable Quick Reference Guide (001365)

Available languages [PDF]
Available languages

SMART Board 500 Series Interactive Whiteboard Setup with Serial Cable Quick Reference Guide (001366)

Available languages [PDF]
Available languages
Product specifications (2) Show

SMART Board 540 Interactive Whiteboard Specifications (000150)

Available languages [PDF]
Available languages

SMART Board 560-580 Interactive Whiteboard Specifications (000151)

Available languages [PDF]
Available languages
Product CAD drawings (12) Show

SMART Board 540 Interactive Whiteboard CAD Drawing DWG (000402)

Available languages [PDF]
Available languages

SMART Board 540 Interactive Whiteboard CAD Drawing DXF (000403)

Available languages [PDF]
Available languages

SMART Board 540 Interactive Whiteboard CAD Drawing (000404)

Available languages [PDF]
Available languages

SMART Board 560 Interactive Whiteboard CAD Drawing DWG (000405)

Available languages [PDF]
Available languages

SMART Board 560 Interactive Whiteboard CAD Drawing DXF (000406)

Available languages [PDF]
Available languages

SMART Board 560 Interactive Whiteboard CAD Drawing (000407)

Available languages [PDF]
Available languages

SMART Board 580 Interactive Whiteboard CAD Drawing DWG (000408)

Available languages [PDF]
Available languages

SMART Board 580 Interactive Whiteboard CAD Drawing DXF (000409)

Available languages [PDF]
Available languages

SMART Board 580 Interactive Whiteboard CAD Drawing (000410)

Available languages [PDF]
Available languages

SBA speakers for SMART Board interactive whiteboards CAD DWG (148890)

Available languages [PDF]
Available languages

SBA speakers for SMART Board interactive whiteboards CAD DXF (148891)

Available languages [PDF]
Available languages

SBA speakers for SMART Board interactive whiteboards CAD (148892)

Available languages [PDF]
Available languages
Environmental compliance (4) Show

CAT 5 to USB Extender EIP Compliance Document (China) (099300)

Available languages [PDF]
Available languages

SBA / SBA-L Audio System for SMART Board Interactive Whiteboard EIP Compliance Document (China) (099271)

Available languages [PDF]
Available languages

EIP table for the USB audio system for SMART Board 600 and 800 series interactive whiteboards without a SMART projector (SBA) (170076)

Available languages [PDF]
Available languages

SMART USB Adapter EIP Compliance Document (China) (099302)

Available languages [PDF]
Available languages

Accessory Documents

Accessory guides (12) Show

Unifi 45 Projector Parts Checklist for SMART Board 500 Series Interactive Whiteboards (130611)

Available languages [PDF]
Available languages

Unifi 45 Projector Retrofit Kit for SMART Board 580 and 560 Interactive Whiteboards Textless Installation Instructions (127079)

Available languages [PDF]
Available languages

Unifi 45 Projector Retrofit Kit for SMART Board 500 Series Interactive Whiteboards Extended Connection Panel (ECP) Installation Template (127188)

Available languages [PDF]
Available languages

Unifi 45 Projector Retrofit Kit for SMART Board 500 Series Interactive Whiteboards Projector Installation Template (129214)

Available languages [PDF]
Available languages

Floor Stand Setup Instructions (FS570/FS575) (000243)

Available languages [PDF]
Available languages

Projector Wall Mount PMWT 560-580 Installation Guide (000247)

Available languages [PDF]
Available languages

SBA Speakers for SMART Board Interactive Whiteboards Installation Guide (starting 2009) (128814)

Available languages [PDF]
Available languages

SBA Speakers for SMART Board Interactive Whiteboards Installation Guide (001040)

Available languages [PDF]
Available languages

Unifi 45 Projector Retrofit Kit for SMART Board 500 Series Interactive Whiteboards Configuration and User's Guide (125960)

Available languages [PDF]
Available languages

Parts Kit for SMART Board 560 and 580 Interactive Whiteboards and UF55 Projectors Installation Instructions (134836)

Available languages [PDF]
Available languages

Parts Kit for SMART Board 560 and 580 Interactive Whiteboards and UF55 Projectors Configuration and User's Guide (135092)

Available languages [PDF]
Available languages

TS2 Table Stand User Instructions (000250)

Available languages [PDF]
Available languages
Accessory specifications (8) Show

Floor Stand for SMART Board 560 and 580 Specifications (000749)

Available languages [PDF]
Available languages

Floor Stand for SMART Board 540, 560 and 580 Specifications (000097)

Available languages [PDF]
Available languages

Projector Wall Mount for SMART Board 560 and 580 Specifications (000098)

Available languages [PDF]
Available languages

USB audio system for SMART Board 600 and 800 series interactive whiteboards (Model SBA) specifications (001092)

Available languages [PDF]
Available languages

Parts Kit for SMART Board 560 and 580 Interactive Whiteboards and UF55 Projectors (135217)

Available languages [PDF]
Available languages

Unifi 45 Projector Retrofit Kit for SMART Board 580 Interactive Whiteboards (UF45-580) Specifications (125961)

Available languages [PDF]
Available languages

Unifi 45 Projector Retrofit Kit for SMART Board 560 Interactive Whiteboards (UF45-560) Specifications (127449)

Available languages [PDF]
Available languages

WC2 Wireless Serial Connection for SMART Board Interactive Whiteboards Specifications (000101)

Available languages [PDF]
Available languages
Parts diagrams (5) Show

Projector Wall Mount 560 - 580 for NEC WT600 projector parts diagrams (000205)

Available languages [PDF]
Available languages

SMART Board 500 series interactive whiteboards parts diagrams (000206)

Available languages [PDF]
Available languages

USB Audio System (speakers with 10-character serial number format) parts diagrams (088865)

Available languages [PDF]
Available languages

Unifi 45 projector parts diagram - UF45-580 and UF45-560 (129290)

Available languages [PDF]
Available languages

USB Audio System (speakers with 13-character serial number format) parts diagrams (138233)

Available languages [PDF]
Available languages

Need answers and information?

Searching notebook docs - matte blue

Search SMART's knowledge base - a library of thousands of technical articles.

Contact support

Illustration of man wearing headset

Do you have questions about your SMART products? Our support team can help you get the answers you need.

Product Warranty

Warranty

Review SMART product warranties and check warranty periods for registered products.

Training and professional development

Training on site

Explore our training and professional development offerings

       
SMART Technologies is a leading provider of technology solutions that enable inspired collaboration in schools and workplaces around the world by turning group work into a highly interactive, engaging and productive experience. SMART delivers an integrated solution of hardware, software and services designed for superior performance and ease of use, and remains a world leader in interactive displays.
©2014 SMART Technologies All rights reserved | Legal
This site uses cookies to improve the experience of our visitors. By continuing to browse this site,
you are agreeing to our use of cookies. Find out more.